Communication is key. We realize that buying a home can be an exciting time, but also stressful. For many clients, it is their first time buying a home so they may not know a lot about the process. Even if it’s their second, third or fourth purchase, communication before, during and after the home buying process creates a great experience for our clients and business partners. Rest assured you will know where your prospects and clients are every step of the way. Whether it’s copying you on all milestone emails and text messages that go out through our CRM to your customer while the loan is in-process, or sending you client birthday and loan anniversary reminders, Element makes timely communication a priority. We also make sure we’re held accountable through post-close surveys to you and your clients on every loan we close.